Return/Refund policy

Thank you for shopping with us at We strive to provide you with high-quality products and ensure your utmost satisfaction. This Return/Refund Policy outlines the guidelines and procedures for returns and refunds related to your purchases. Please read this policy carefully before making a purchase.

Art Originals/Prints:

We understand that you may have concerns regarding the condition of Art Originals/Prints received. We want to assure you that we take great care in packaging and handling your orders to minimize any shipping mishaps. However, if your Art Originals/Prints have been damaged due to shipping in good faith, we are here to assist you.

Returns/Exchanges for damaged Art Originals/Prints caused by the shipping provider:

We offer a refund or exchange for damaged Art Originals/Prints caused by the shipping provider, but only if such damage occurred during transit. To be eligible for a refund/exchange, you must initiate the process within 14 days of the original purchase date.

Process for refund/exchange due to shipping mishap:

  1. Contact our customer support team within 14 days of your purchase, providing detailed information about the damage caused during shipping.
  2. Our customer support team will guide you through the necessary steps to initiate the refund/exchange process.
  3. Once your claim is validated, we will provide instructions on returning the damaged Art Originals/Prints.
  4. You are responsible for the cost of return shipping, and we recommend using a reliable shipping method with tracking for your protection.
  5. After we receive the returned item and verify the damage caused by the shipping provider, we will process the refund or exchange as per your preference.

Please note that we do not offer returns or exchanges for any other reasons apart from damage caused by the shipping provider.


Conditions for Returns/Exchanges:


To be eligible for a refund or exchange, please ensure that you adhere to the following conditions:

  1. Initiate the return/exchange process within 14 days of the original purchase date.
  2. The Art Originals/Prints must be in their original condition, with no additional damage caused by the customer.
  3. Please ensure that the Art Originals/Prints are securely packaged for return shipping.

Refund Process:

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

Please note that any original shipping costs incurred during the initial purchase are non-refundable.

Art Record Video Classes:

Products in the form of art record video classes, once purchased, are not eligible for return or refund. We offer comprehensive and valuable video classes to enhance your artistic skills, and once accessed, the content cannot be returned. We encourage you to carefully review the class description and any available previews before making a purchase decision.


we take pride in delivering artwork commissioned by our customers at the highest level of workmanship. We strive to ensure that each commission or portrait meets or exceeds your expectations. Due to the personalized nature of these artworks, we do not offer returns or refunds based on a customer change of mind or personal preference.

We encourage you to provide detailed specifications and communicate your preferences clearly during the commissioning process. Our artists will work closely with you to understand your vision and deliver a unique and personalized artwork that you will cherish.

Contact Us:

If you have any questions or concerns about our return/refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary guidance. You can reach us at


Legal Disclaimer:

Please note that this return/refund policy is subject to our Terms and Conditions, which outline the general terms of using our website and services. By making a purchase on our website, you agree to abide by these terms and conditions. We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the latest version of our return/refund policy.

Thank you for choosing Brush Muse LLC. We appreciate your support and look forward to serving you with exceptional artistic products and services.